HAVE QUESTIONS?

Get answers to common questions. If you are in need of further assistance, contact us anytime and we’ll get back to you as soon as possible.  

GENERAL

When will I see results?

The Cap is recommended to be used once a day for 10 minutes. Every individual is different, but visible hair growth should be observed during the initial six months of treatment. REVIAN can be used indefinitely. However, once treatments are stopped then hair loss may resume.

What is the REVIAN Cap?

A wearable medical device that is worn on the head to reverse hair loss. The approximate size of the Cap is: Height: 15.87 cm (6.25 in) x Width: 20 cm (7.87 in) x Length: 22.86 cm (9 in), Weight: 155 g (0.34 lbs)

Can I order the REVIAN System as a gift?

Yes, you can purchase the Cap for another person as a gift. During checkout, there is a checkbox for giving as a gift. Additionally, you will receive a packing slip with the device. That slip will contain the order # for your purchase. That order # should be provided to the gift recipient for all warranty or returns.

Can I make changes to or cancel my order?

We strive to process your order as quickly as possible, which can limit our ability to make changes to or cancel your order once you’ve placed it. Please contact us at support@REVIAN.com if you’d like to make changes once an order has been placed and we will let you know if we can accommodate the changes in time!

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Discover, and PayPal as forms of payment.

What is the useful life of the Cap?

The Cap and accessories* are tested to be safe and useful for at least two years under daily use.

*Headliners are suggested to be replaced every three months for consistent fit and sanitary reasons. Replacements can be found in the REVIAN shop.

Do you ship internationally?

REVIAN is always looking to expand. Though we do not currently offer shipment to countries outside the U.S., we hope to offer this functionality soon and accommodate all our potential customers.

How do I track my order?

Once your order has been processed, a tracking link will be provided via a shipment confirmation email.

May I have my package delivered to a P.O. Box?

Yes. Standard shipping via USPS is available to your PO box. UPS and FedEx do not deliver to a PO box, but it is possible to ship via UPS or FedEx to a hold location. Visit UPS.com or FedEx.com to find the location nearest you.

EXISTING CUSTOMERS

Can I add an additional Cap to my account?

Yes, two devices can be purchased with one credit or debit card. However, with one account and login you will still only be able to treat once a day, not once with each cap. If you would like to purchase an additional cap for another person in your house, then each user will need their own registered account.

How do I update my account if I have changed my address, email, and/or credit cart information

You can change your personal information at any time in your REVIAN account. Please login on our website and visit your account settings to change your shipping or billing information. Changes to your contact information, such as your e-mail address or phone number, can be made in the “My Information” section. Contact customer service for additional help.

Can I make changes to or cancel my order?

We strive to process your order as quickly as possible, which can limit our ability to make changes to or cancel your order once you’ve placed it. Please contact us at support@REVIAN.com if you’d like to make changes once an order has been placed and we will let you know if we can accommodate the changes in time!

Where can I find my login information?

The email address that you used to register with the REVIAN app is the same as your login ID. If you forgot your password, go to the “forgot password” area on the mobile app or your members link on REVIAN.com to reset. If you are still having trouble logging into the app or the members link please contact our support team for assistance.

How do I track my order?

Once your order has been processed, a tracking link will be provided via a shipment confirmation email.

NEED FURTHER ASSISTANCE?

Please reach out with any questions or issues you may have, and we’ll promptly get back to you.

HOW DOES REVIAN WORK?

It starts with a 100% Money Back Guarantee.

In just 10 minutes a day, your Wireless Cap + Smart App take you on a safe and effective hair growth journey.

WHAT IS THE SCIENCE BEHIND REVIAN?

Modulated Light Therapy is an all LED light solution that evenly bathes the scalp in precise wavelengths of light to boost the revival and regeneration of new hair follicles.

WHY SHOULD I USE REVIAN?

The results are impressive and real.

REVIAN RED is clinically proven to grow more hair in less the time of other alternative products.