EXISTING CUSTOMER?

Need assistance or help troubleshooting? We’re here to help! Submit an inquiry and our customer support staff will reach out as soon as possible.

Send us a message and we’ll get back to you promptly. For common questions, feel free to visit Frequently Asked Questions.

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Getting Started – Quick Start Guide

1

Charge Cap with the included charger for an hour to fully charge

Lift up on the yellow pull tab to find the charging accessories located under the support base.

2

Register and Login to the app to start connecting to the app.

Follow the on-boarding steps in the app to get started. 

 

 

* Visit MANUAL in the app menu for more detailed instructions

3

Place the Cap on your head and press the yellow bluetooth icon on the app Treatment page.

Next, under Settings press connect to REVIAN RED. Once connected press play to begin your 10-minute treatment.

 

A front sensor awakens the cap and must have a snug fit against the forehead in order to operate. Use the included rear headliner pads to adjust the fit. Remove & replace only the rear headliner to adjust the fit.

The REVIAN FIT GUIDE

The Cap comes with front standard and back 10mm headliners installed as illustrated below. The Cap should not be loose enough that it falls off the head with ease, nor should it fit too tightly. A proper fitting Cap is an important step for a reliable treatment.

Note: Light emitting area (emission aperture) shown above. Applied Part.

TO ADJUST HEADLINERS:

1

A sensor detects when the Cap is on the head. If the Cap needs adjustment, remove the 10mm back headliner from the headliner dots. If loose, replace with the optional 20 or 30mm back headliner. If tight, replace with the optional standard back headliner.

2

Fit test: press the Cap against your forehead. If a pinky finger can still fit between the Cap and the back of your head, then the Cap is too loose and you will need replace with thicker headliner.

Troubleshooting

This section summarizes the most common problems users could potentially encounter with the REVIAN System. If you are unable to solve the problem with the information provided below, please read the complete Instructions for Use or contact customer service.

Messages and sound signals during use

The mobile app will display messages on occasion. These will appear as direct messages or icons in the mobile app.

App Messages

“Check Bluetooth”

This message appears when Bluetooth needs to be turned on, connected, or is scanning.

“Scanning for Devices”

This message appears when Bluetooth is scanning to find the Cap.

“Please put Your Cap Back On”

This message appears when the Cap has been removed or is not detected by the biosensor.

“Connect to the Internet for more treatments”

This message appears when the mobile app has not been connected via Wi-Fi or Cellular in more than 7 calendar days to allow data transfer.

“New Firmware Available”

This message appears when the mobile app has not been connected via Wi-Fi or Cellular in more than 7 calendar days to allow data transfer.

“Firmware Needs to be Updated”

This message appears when the mobile app has not been connected via Wi-Fi or Cellular in more than 7 calendar days to allow data transfer.

“Firmware Update Successful”

This message appears if the update was successful.

There are specific messages that will appear as an alert if the mobile app is not performing properly.

“The Cap needs to cool down”

This message appears – with a temperature warning icon – when the temperature exceeds the maximum allowable operating temperature.

“Battery Low. Treatment not possible.”

This message appears, with a battery icon, when the battery is too low to perform a treatment and needs to be charged. This can occur prior to or during a treatment.

“Firmware Update Failed.”

This message appears when there is a problem updating the firmware. The firmware will automatically resolve the problem and attempt to update again.

There are five different audible tones that will be heard when certain actions take place.

General Troubleshooting

The mobile app is being non-responsive to commands

Possible Cause: The mobile app was left open or in an unknown state from the previous time it was used.
Solution: Swipe up and close out of the mobile app and relaunch it.

Possible Cause: iOS or Android device needs to be updated.
Solution: Update your mobile device.

The Cap has successfully paired and has been properly placed on the head, but a treatment will not start

Possible Cause: The Cap sensor doesn’t detect the Cap as being positioned correctly on the head (App “Place the Cap on Head” pop-up message is shown).
Solution: Reposition the Cap on the head.

Possible Cause: The mobile device has not connected to the internet while the mobile app has been in use for more than seven calendar days.
Solution: Connect the mobile device to the internet while the mobile app is in use.

The Cap is not pairing with the mobile device

Possible Cause: Bluetooth is not enabled on your mobile device.
Solution: Enable Bluetooth on mobile device.

Possible Cause: The mobile device has connected to another Bluetooth device, and not the Cap.
Solution: Check mobile device settings and ensure device isn’t already paired with another device. Smart watches may need to be put in airplane mode. Close the “Manage Caps” in “Settings” page and reopen to rescan once other bluetooth devices disabled.

Possible Cause: The mobile app is not scanning for the Cap.
Solution: Force the mobile app to scan for the Cap by tapping “Manage Caps” in “Settings” page.

Warranty & Returns

Can I return my order?

If you are unsatisfied you may return your REVIAN Cap within the 6-month money-back guarantee window. After month 6, during month 7 (168-196 days from the first treatment) you are eligible for a money-back guarantee. To be eligible you must be 80% compliant with treatments. Since this is a medical device that cannot be reused, there will be a restocking fee if opened. To check your compliance, visit your personal account profile on REVIAN.com.

Warranty

  • Delivery of the Device: We will ship the Device to the designated U.S. address you’ve specified during the order process. Upon Company’s tender of your Device (order) with the shipping agent, title of the Device passes to you. Risk of loss shall remain with Company until the Device is transferred to the shipping agent, Free on Board (FOB).
  • Returns and Exchanges: While we are committed to providing quality products and since, the Device is a medical device, no returns or exchanges are permitted, except as otherwise expressly provided in the Terms of Sale. If the Device or any component thereof is defective or otherwise does not function properly within the Limited Warranty period (as further described below), you may submit a return request within the REVIAN user portal. All returns must be authorized by Company prior to receipt. Once a return is authorized, Company will issue to you a Return Merchandise Authorization (RMA) number and provide you instructions on how to return your Device.
  • Limited Warranty: Company warrants to you as the original purchaser of the Device that the Device will be free from manufacturing defects in material and workmanship for a period of twelve (12) months from the date of delivery. Company does not warrant that the operation of the Device will be error-free or uninterrupted. You are responsible for the proper maintenance and handling of the Device. No warranty is extended to any Device that has been altered, physically damaged or modified in any way. The limited warranty does not cover problems caused by your acts (or failures to act), the acts of others or event beyond Company’s reasonable control. COMPANY MAKES NO OTHER WARRANTIES FOR THE DEVICE.

HOW DOES REVIAN WORK?

It starts with a 100% Money Back Guarantee.

In just 10 minutes a day, your Wireless Cap + Smart App take you on a safe and effective hair growth journey.

WHAT IS THE SCIENCE BEHIND REVIAN?

Modulated Light Therapy is an all LED light solution that evenly bathes the scalp in precise wavelengths of light to boost the revival and regeneration of new hair follicles.

WHY SHOULD I USE REVIAN?

The results are impressive and real.

REVIAN RED is clinically proven to grow more hair in less the time of other alternative products.