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Quick Start

Finding the Right Fit

REVIAN App Tour

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About the REVIAN System.

The REVIAN RED System for hair regrowth is the new, best scalp science renewal system on the market for men and women. Treat your hair loss on your schedule, in the comfort of your home while doing what you love. Be part of the next generation of personal, over-the-counter light based medical solutions to your hair loss problems. No prescription is required and our money back guarantee* gives you peace of mind that you can try our product for six months and if you don’t see results we will take it back. What have you got to lose—besides more hair?

What is included with the REVIAN RED System?

  • REVIAN RED Wireless Smart Cap Device
  • AC Charger and 6’ USB to micro-USB cable
  • REVIAN Travel Bag
  • Headliner Adjustment Kit
  • REVIAN Support Base
  • Digital REVIAN App download (iOS and Android)

Downloads

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Quick Start Guide
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Instructions for Use
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Getting Started.

Quick Start Instructions

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Charge Cap with the included charger. Download REVIAN App & click NEW USER or enter LOGIN from REVIAN.com.

Follow on-boarding instructions within the app to get started.
* Visit MANUAL in menu for more detailed instructions.
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A front sensor awakens the Cap. The Cap must have a snug fit against the forehead to operate.

Remove & replace only the back headliner to adjust fit.
* To test fit, visit MANUAL in menu Adjusting the Cap
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Place the Cap on your head and press the yellow icon on the app Treatment Page. Next, under Settings press connect to REVIAN RED.

Once connected press to begin a daily 10-minute treatment.
Cap Cap Bluetooth Connection will only be seen in the app, not in the phone settings.Disconnect from any current Bluetooth device before connecting to the Cap.

Charging Steps:

To charge, attach the USB cable to the AC adaptor, then plug the adaptor into an outlet. Place the Cap on the charging base and open the USB cover located on top of the Cap.
Insert the micro-USB cable into the micro-USB port located on top of the Cap. The charging port will illuminate blue when successfully charging.
Once the Cap is fully charged, the charging port illumination will turn off. Unplug the micro-USB cable before removing the Cap from the support base.After treatment, place the Cap back on the support base for storage.

Downloads

revian Quick-Start-Guide
Quick Start Guide
revian Instruction-For-Use
Instructions for Use
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The REVIAN Fit Guide.

The REVIAN Fit Guide

The Cap comes with front standard and back 10mm headliners installed as illustrated below. The Cap should not be loose enough that it falls off the head with ease, nor should it fit too tightly. A proper fitting Cap is an important step for a reliable treatment.

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NOTE: Light emitting area (emission aperture) shown above. Applied Part.

To Adjust Headliners:

1. A sensor detects when the Cap is on the head. If the Cap needs adjustment, remove the 10mm back headliner from the headliner dots. If loose, replace with the optional 20 or 30mm back headliner. If tight, replace with the optional standard back headliner.

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2. Fit test: press the Cap against your forehead. If a pinky finger can still fit between the Cap and the back of your head, then the Cap is too loose.

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NOTE: To ensure proper sensor connection, the thick headliners should only be used in the back of the Cap. The front headliner is only to be replaced for sanitary purposes. For consistent fit and wear, it is suggested to replace headliners every three months. Replacement headliners can be ordered at REVIAN shop .

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Frequently Asked Questions.

General F.A.Q. about REVIAN

What is the REVIAN Cap?

A wearable medical device that is worn on the head to reverse hair loss. The approximate size of the Cap is: Height: 15.87 cm (6.25 in) x Width: 20 cm (7.87 in) x Length: 22.86 cm (9 in), Weight: 155 g (0.34lbs)

When will I see results?

The Cap is recommended to be used once a day for 10 minutes. Every individual is different, but visible hair growth should be observed during the initial six months of treatment. REVIAN can be used indefinitely. However, once treatments are stopped then hair loss may resume.

Can multiple people share one Cap?

Not at this time. Currently, the caps are designed to only work with one login ID and are locked to that login ID.

This REVIAN RED system is an over-the-counter medical device and while no prescription is needed, our device is FDA-Cleared for a single individual that can self-diagnose Androgenetic Alopecia. As a US-based company, we respect the safety and regulatory requirements of the FDA.

Can I add an additional Cap to my account?

Yes, two devices can be purchased with one credit or debit card. However, with  one account and login you will still only be able to treat once a day, not once with each cap. If you would like to purchase an additional cap for another person in your house, then each user will need their own registered account.

Can I wear glasses while treating?

Yes, the REVIAN Cap was designed to fit into your life and should not interfere with normal glasses at all during treatment. In fact, for most people who have a snug fit, the Cap does not leak much light at all to reflect off glasses or light up your face. If you have a smaller head, then more light leakage might occur, but it is not harmful at all.

How do I update my account if I have changed my address, e-mail, and/or credit card information?

You can change your personal information at any time in your REVIAN account. Please login on our website and visit your account settings to change your shipping or billing information. Changes to your contact information, such as your e-mail address or phone number, can be made in the “My Information” section. Contact customer service for additional help.

Can I order the REVIAN System as a gift?

Yes, you can purchase the Cap for another person as a gift. During checkout, there is a checkbox for giving as a gift. Additionally, you will receive a packing slip with the device. That slip will contain the order # for your purchase. That order # should be provided to the gift recipient for all warranty or returns.

Can I make changes to or cancel my order?

We strive to process your order as quickly as possible, which can limit our ability to make changes to or cancel your order once you’ve placed it. Please contact us at support@REVIAN.com if you’d like to make changes once an order has been placed and we will let you know if we can accommodate the changes in time!

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Discover, and Diners Club as forms of payment.

Where can I find my login information?

The email address that you used to register with the REVIAN app is the same as your login ID.  If you forgot your password, go to the “forgot password” area on the mobile app or your members link on REVIAN.com to reset. If you are still having trouble logging into the app or the members link please contact our support team for assistance.

What is the useful life of the Cap?

The Cap and accessories* are tested to be safe and useful for at least two years under daily use.

*Headliners are suggested to be replaced every three months for consistent fit and sanitary reasons. Replacements can be found in the REVIAN shop.

Do you ship internationally?

REVIAN is always looking to expand. Though we do not currently offer shipment to countries outside the U.S., we hope to offer this functionality soon and accommodate all our potential customers.

How do I track my order?

Once your order has been processed, a tracking link will be provided via a shipment confirmation email.

May I have my package delivered to a PO box?

Yes. Standard shipping via USPS is available to your PO box.  UPS and FedEx do not deliver to a PO box, but it is possible to ship via UPS or FedEx to a hold location.  Visit UPS.com or FedEx.com to find the location nearest you.

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Troubleshooting.

This section summarizes the most common problems users could potentially encounter with the REVIAN System. If you are unable to solve the problem with the information provided below, please read the complete Instructions for Use or contact customer service.

Messages and sound signals during use

The mobile app will display messages on occasion. These will appear as direct messages or icons in the mobile app.

App Messages

“Check Bluetooth”This message appears when Bluetooth needs to be turned on, connected, or is scanning.
“Scanning for Devices”This message appears when Bluetooth is scanning to find the Cap.
“Please put Your Cap Back On”This message appears when the Cap has been removed or is not detected by the biosensor.
“Connect to the Internet for more treatments”This message appears when the mobile app has not been connected via Wi-Fi or Cellular in more than 7 calendar days to allow data transfer.
“New Firmware Available”This message appears when the mobile app has not been connected via Wi-Fi or Cellular in more than 7 calendar days to allow data transfer.
“Firmware Needs to be Updated”This message appears when the mobile app has not been connected via Wi-Fi or Cellular in more than 7 calendar days to allow data transfer.
“Firmware Update Successful”This message appears if the update was successful.

There are specific messages that will appear as an alert if the mobile app is not performing properly.

“The Cap needs to cool down”This message appears, with a temperature warning icon, when the temperature exceeds the maximum allowable operating temperature.
“Battery Low. Treatment not possible.”This message appears, with a battery icon, when the battery is too low to perform a treatment and needs to be charged. This can occur prior to or during a treatment.
“Firmware Update Failed”This message appears when there is a problem updating the firmware. The firmware will automatically resolve the problem and attempt to update again.

There are five different audible tones that will be heard when certain actions take place.

Cap Audible Tones

1. Bluetooth Connected / Treatment Complete
2. Treatment Started
3. Treatment Stop/Pause
4. Treatment Resume
5. Treatment Temperature Abort

General Troubleshooting

The mobile app is being nonresponsive to commands.

POSSIBLE CAUSE – The mobile app was left open or in an unknown state from the previous time it was used.
SOLUTION – Swipe up and close out of the mobile app and relaunch it
POSSIBLE CAUSE – iOS or Android device needs to be updated
SOLUTION – Update your mobile device

The Cap has successfully paired and has been properly placed on the head, but a treatment will not start

POSSIBLE CAUSE – The Cap sensor doesn’t detect the Cap as being positioned correctly on the head (App “Place the Cap on Head” pop-up message is shown).
SOLUTION – Reposition the Cap on the head.
POSSIBLE CAUSE – The mobile device has not connected to the internet while the mobile app has been in use for more than seven calendar days.
SOLUTION – Connect the mobile device to the internet while the mobile app is in use.

The Cap is not pairing with the mobile device.

POSSIBLE CAUSE – Bluetooth is not enabled on your mobile device.
SOLUTION – Enable Bluetooth on mobile device.
POSSIBLE CAUSE – The mobile device has connected to another Bluetooth device, and not the Cap.
SOLUTION – Check mobile device settings and ensure device isn’t already paired with another device. Smart watches may need to be put in airplane mode. Close the “Manage Caps” in “Settings” page and reopen to rescan once other bluetooth devices disabled.
POSSIBLE CAUSE – The mobile app is not scanning for the Cap.
SOLUTION – Force the mobile app to scan for the Cap by tapping “Manage Caps” in “Settings” page.

The mobile app is showing a high temperature pop-up message.

POSSIBLE CAUSE – The internal temperature of the Cap may have reached a higher than normal operating setting.
SOLUTION – The Cap may need to cool before continuing treatment, remove the Cap for a brief period and allow to cool.

The mobile app is showing a low battery pop-up message.

POSSIBLE CAUSE – The battery may not be in a fully charged state.
SOLUTION – Place the Cap on the support base and charge for at least 30 minutes.

The mobile app is unable to start a treatment.

POSSIBLE CAUSE – You have already completed your treatment for the calendar day. Only one treatment is allowed per day.
SOLUTION – Try to treat again tomorrow.
POSSIBLE CAUSE – The app was not closed fully and needs to be restarted.
SOLUTION – Fully close the application and restart it.

The mobile app will not open.

POSSIBLE CAUSE – The mobile device is an outdated version and is not compatible with the mobile app.
SOLUTION – Your iOS device must have a version of 10.X+ or your Android device must have a version of 6.X+

The mobile app will not download firmware or software updates.

POSSIBLE CAUSE – The cloud server is unavailable or the device software is incompatible with the REVIAN app.
SOLUTION – Check mobile device for Wi-Fi connection and/or verify Internet connection. Ensure your mobile device is updated to the latest version.

The Cap is allowing multiple treatments within a 24-hour period.

POSSIBLE CAUSE – Software and/or firmware error.
SOLUTION –  Force close and re-launch the REVIAN app or Contact REVIAN.com/support.
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Warranty and Returns.

Frequently Asked Questions

Can I return my order?

If you are unsatisfied you may return your REVIAN Cap within the 6-month money-back guarantee window. After month 6, during month 7 (168-196 days from the first treatment) you are eligible for a money-back guarantee. To be eligible you must be 80% compliant with treatments. Since this is a medical device that cannot be reused, there will be a restocking fee if opened. To check your compliance, visit your personal account profile on REVIAN.com.

Warranty

• Delivery of the Device: We will ship the Device to the designated U.S. address you’ve specified during the order process. Upon Company’s tender of your Device (order) with the shipping agent, title of the Device passes to you. Risk of loss shall remain with Company until the Device is transferred to the shipping agent, Free on Board (FOB).

• Returns and Exchanges: While we are committed to providing quality products and since, the Device is a medical device, no returns or exchanges are permitted, except as otherwise expressly provided in the Terms of Sale. If the Device or any component thereof is defective or otherwise does not function properly within the Limited Warranty period (as further described below), you may submit a return request within the REVIAN user portal. All returns must be authorized by Company prior to receipt. Once a return is authorized, Company will issue to you a Return Merchandise Authorization (RMA) number and provide you instructions on how to return your Device.

• Limited Warranty: Company warrants to you as the original purchaser of the Device that the Device will be free from manufacturing defects in material and workmanship for a period of twelve (12) months from the date of delivery. Company does not warrant that the operation of the Device will be error-free or uninterrupted. You are responsible for the proper maintenance and handling of the Device. No warranty is extended to any Device that has been altered, physically damaged or modified in any way. The limited warranty does not cover problems caused by your acts (or failures to act), the acts of others or event beyond Company’s reasonable control. COMPANY MAKES NO OTHER WARRANTIES FOR THE DEVICE.

The Cap will halt a treatment if the internal temperature exceeds the maximum allowable operating temperature. Allow the Cap to cool down before continuing a treatment.

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The mobile app must be in use and the mobile device connected to the Internet at least once every seven days to continue treatments.

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