Terms of Sale
In these Terms of Sale, “Seller”, “Company”, “we” means REVIAN Inc.; “Buyer” means the person, firm, company or corporation by whom the order is given, “Device” means the REVIAN RED system, “User” means the person who actually uses the Device.
The Seller will make every reasonable effort to ship all orders within one day of receipt. Typically orders ship the same business day if received by 3pm Eastern time. If free shipping is offered the Seller will select the most economical shipping option that allows for tracking, delivery confirmation, and insurance.
If an item ordered is out of stock or the order cannot be processed and/or shipped for any reason, then Buyer will be notified via email or phone within one business day of the seller’s receipt of the order.
Transit time for Ground / Home Delivery and free shipping options vary from 1 business day to 7-10 days depending on the delivery address. Shipments originate from central North Carolina. If express shipping (e.g. Overnight or 2 Day) is selected transit times are in accordance with the transportation service provider’s quoted delivery for the selected shipping method.
Title of the Device passes from Seller to the Buyer when the shipment is tendered to the transportation service provider.
Currently, orders cannot ship to addresses outside of the United States. The Device is only available for sale in the United States.
100% Money Back Guarantee:
Seller offers a Money Back Guarantee to the Buyer. In order to qualify for this Money Back Guarantee the User must have a minimum of 80% treatment compliance as reported within their user dashboard during their first six months (180 days). To verify compliance, users may track their compliance rate via the REVIAN mobile app. If the User is not fully satisfied with his or her results, the Buyer must notify the Seller that they wish to return the Device by submitting a customer support ticket through the REVIAN website or mobile app during the seventh month (day 180 – day 210) after the date of first treatment. The Seller will review the User information to ensure the User was a minimum of 80% compliant with the recommended treatment regimen and then provide a Return Merchandise Authorization (the “RMA”) number. The Buyer will be responsible for shipping the Device back to the Seller with the RMA number. Once the Device has been received, the Seller will process a refund made to the form of payment the Buyer used to pay for the purchase.
Order Returns and Exchanges:
As a medical device, no returns or exchanges are permitted of any Device that has been used or in a package that has been opened.
If Buyer wish to return a new, unopened, never used Device in the original undamaged packaging within 10 days of purchase, contact Seller at www.revian.com/support to submit a return request. All returns must be authorized by Seller prior to receipt. Once a return is authorized, Seller will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return your Device. A refund, net of shipping costs, will be made to the form of payment Buyer used to pay for the purchase. Failure to comply with the instructions on how to return the Device could result in delays in processing and potentially refusal of the refund.
The Company warrants that this Device will be free from manufacturing defects in material and workmanship for a period of twelve (12) months from the date of delivery. The Company does not warrant that the operation of the Device will be error-free or uninterrupted. The user is responsible for the proper maintenance and handling of the Device. No warranty is extended to any Device that has been altered, physically damaged or modified in any way. The limited warranty does not cover problems caused by user acts (or failures to act), the acts of others or event(s) beyond the reasonable control of the Company.
If Device fails to meet the warranty set forth above, then the Company will, at its option, either (i) repair the defective Device, (ii) provide a free replacement Device or replacement parts. Any replacement Device or part will be comparable in function but may not be identical to the original. The replacement or repaired Device is warranted for the remainder of the original warranty period.
If the Device or any component thereof is defective or otherwise does not function properly within the Limited Warranty period (as defined above), contact the Company at www.revian.com/support to submit a Warranty claim. All returns must be authorized by the Company prior to receipt. Once a return is authorized, the Company will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return the Device.
THE COMPANY MAKES NO OTHER WARRANTIES FOR THE DEVICE.
**For purchases on or before December 7, 2020, you may access the relevant Terms of Sale